Ultimate Staffing is seeking a Car Rental/Roadside Assistance Coordinator to join a client in Fort Worth. This is a full-time, direct hire position. Hours are Monday - Friday 8:00 am - 5:00 pm. This position is 100% onsite.

The Car Rental/Roadside Assistance Coordinator is responsible for coordinating, administering, and supporting all car rental and roadside assistance services for all employees. This role ensures timely, cost-effective, and compliant transportation solutions while delivering a high level of customer service to internal stakeholders. The position requires strong coordination skills, vendor management experience, and the ability to resolve transportation-related issues quickly and efficiently.

Key Responsibilities

Operational Coordination

• Coordinate car rental reservations for employees, including short-term, long-term, and special project requirements.
• Serve as the primary point of contact for roadside assistance needs, including breakdowns, accidents, towing, and emergency support.
• Monitor, track, and document vehicle-related incidents to ensure timely resolution and appropriate follow-up.

Vendor & Service Management

• Liaise with approved rental car providers, roadside assistance vendors, and insurance partners to ensure service level expectations are met.
• Review rental agreements, pricing, and service terms to ensure cost-effectiveness and alignment with company policies.
• Escalate service issues as needed and drive issues to resolution in collaboration with vendors and internal leadership.

Compliance & Documentation

• Ensure all car rental and roadside assistance activities comply with company policies, safety standards, and applicable U.S. regulations.
• Maintain accurate and up-to-date records of rentals, incidents, invoices, and approvals.
• Support audits, reporting, and compliance reviews related to transportation services.

Financial & Administrative Support

• Review, reconcile, and process invoices related to car rentals and roadside assistance services.
• Track usage trends and prepare summary reports for the GS Supervisor.
• Identify opportunities for cost savings and process improvements.

Communication & Customer Service

• Provide clear, timely communication to employees regarding rental procedures, coverage, and support services.
• Respond promptly, professionally, and calmly to urgent transportation-related issues.
• Collaborate with HR, Facilities, Security, and Operations teams to ensure seamless support.

Required Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 2-3 years of experience in coordination, logistics, fleet support, travel services, or administrative operations.
• Strong organizational and time-management skills with close attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to manage urgent situations with professionalism and discretion.

Preferred Qualifications

• Experience working with car rental agencies, fleet management services, or roadside assistance programs.
• Familiarity with invoice reconciliation and vendor contract coordination.
• Experience in a manufacturing, technology, or corporate operations environment.
• Bilingual (English/Spanish or other languages) preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.